The first in a series, this article examines how Customer Success organizations can develop an analytics framework to help drive customer engagement and improve customer experience. Analytics is a competitive advantage that differentiates market leaders from average performers across industries. …


Customer Success for your Internal Customers: How Autodesk built a virtuous cycle where Guru, Slack, and Gainsight all drove adoption for each other

Context

  • We have a proliferation of software.
  • There are critical systems that we are launching or updating that our end users have to comprehend and adopt.
  • Technical…

Eraj Siddiqui

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