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Eraj Siddiqui
Eraj Siddiqui

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May 12, 2021

Delivering better customer experience through data and analytics

The first in a series, this article examines how Customer Success organizations can develop an analytics framework to help drive customer engagement and improve customer experience. Analytics is a competitive advantage that differentiates market leaders from average performers across industries. …

Customer Success

6 min read


Dec 1, 2018

Customer Success for your Internal Customers

Customer Success for your Internal Customers: How Autodesk built a virtuous cycle where Guru, Slack, and Gainsight all drove adoption for each other Context We have a proliferation of software. There are critical systems that we are launching or updating that our end users have to comprehend and adopt. Technical…

Customer Success

4 min read

Customer Success for your Internal Customers
Customer Success for your Internal Customers
Eraj Siddiqui

Eraj Siddiqui

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